Privacy Policy

1. Who We Are

Solve9 ("we," "our," or "us") is a custom software development and digital transformation company. We build AI-powered platforms, enterprise applications, and mobile solutions for businesses worldwide. Our registered business operates under the brand name Solve9.

For any privacy-related questions, you can reach us at: info@solve9.com

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect depend on how you interact with us.

2.1 Information You Provide Directly

• Name, email address, phone number, and company name when you fill out a contact or inquiry form
• Project details, requirements, or messages you send through our website or applications
• Account credentials if you register for any of our platforms or client portals
• Payment and billing information when engaging our services (processed securely through third-party payment providers)

2.2 Information Collected Automatically

• Device information including device type, operating system, and unique device identifiers
• IP address, browser type, and browser version
• Pages visited, time spent on pages, and navigation paths on our website
• App usage data including features accessed, session duration, and crash reports
• Referral source (how you found our website or app)
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Analytics data from Google Analytics to understand website and app usage patterns
• Information from social media platforms if you interact with our social profiles or use social login features
• Business contact information from publicly available sources for B2B outreach

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries: We use your contact details to respond to questions, project requests, and support queries
• To deliver our services: We use project and account information to build, manage, and deliver software solutions
• To improve our products: Usage data and analytics help us understand how our website and apps are used so we can make them better
• To send communications: With your consent, we may send newsletters, service updates, or promotional content. You can opt out at any time
• To ensure security: We monitor for fraudulent activity, unauthorized access, and technical issues to protect our users and systems
• To comply with legal obligations: We may process your data to meet applicable legal, regulatory, or contractual requirements
• To analyze and improve app performance: Crash reports and usage analytics from our mobile apps help us fix bugs and optimize the user experience

4. Mobile Application Data (Google Play & App Store)

Our mobile applications, available on the Google Play Store and Apple App Store, may collect the following data depending on the specific app's functionality:

4.1 Data Collected by Our Apps

• Account data: Email address and name if you create an account within the app
• Usage data: Features used, session length, and in-app actions to improve functionality
• Device data: Device model, OS version, and app version for compatibility and crash reporting
• Crash and diagnostics data: Automatically collected to identify and fix technical issues
• Push notification tokens: If you enable push notifications, we collect a device token to deliver them

4.2 Permissions We May Request

• Camera: Only if the app requires photo capture or document scanning features
• Storage/Files: Only to save or access files relevant to the app's core functionality
• Notifications: To send you relevant updates and alerts (you can disable this at any time in device settings)
• Internet access: Required for all network-connected features

We only request permissions that are necessary for the app's core features. You can manage or revoke permissions at any time through your device settings.

4.3 Data Sharing with Google Play Services

Our Android apps may use Google Play Services, which has its own privacy policy. Google may collect certain data as part of providing these services. We encourage you to review Google's Privacy Policy for more information.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: Where you have given us explicit consent (e.g., subscribing to our newsletter)
• Contract: Where processing is necessary to fulfill a contract with you or take pre-contractual steps
• Legitimate interests: Where we have a legitimate business interest that does not override your rights (e.g., improving our services, fraud prevention)
• Legal obligation: Where we are required to process data to comply with applicable law

6. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website, apps, and business (e.g., hosting providers, analytics tools, email platforms). These parties are contractually bound to protect your data
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
• Legal requirements: We may disclose your information if required by law, court order, or government authority
• Protection of rights: To protect the rights, property, or safety of Solve9, our users, or the public

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics data.

• Essential cookies: Required for the website to function properly
• Analytics cookies: Used by Google Analytics to understand how visitors use our site (anonymized where possible)
• Preference cookies: Remember your settings and preferences for a better experience

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Our mobile apps do not use browser cookies but may use similar device-level identifiers for analytics purposes.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Contact form submissions are retained for up to 3 years for business correspondence purposes
• Client project data is retained for the duration of the engagement and up to 5 years thereafter
• Analytics data is retained in aggregated, anonymized form indefinitely
• App usage and crash data is retained for up to 12 months

When data is no longer needed, we securely delete or anonymize it.

9. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure, access-controlled server environments
• Regular security audits and vulnerability assessments
• Restricted internal access to personal data on a need-to-know basis

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Restriction: Request that we restrict processing of your data in certain circumstances
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@solve9.com. We will respond within 30 days.

11. Children's Privacy

Our website and applications are not directed at children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at info@solve9.com and we will promptly delete it.

12. International Data Transfers

Solve9 operates globally and your data may be processed in countries outside your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your information in accordance with applicable law.

13. Third-Party Links

Our website and apps may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: info@solve9.com
• Website: solve9.com/contact-us