Terms and Conditions

1. Acceptance of Terms

By accessing or using any part of Solve9's website, services, or mobile applications, you agree to be legally bound by these Terms and Conditions, along with our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our services.

These Terms apply to all visitors, users, clients, and anyone else who accesses or uses our services, including users of our mobile applications downloaded from the Google Play Store or Apple App Store.

2. About Solve9

Solve9 is a custom software development and digital transformation company that provides AI-powered platforms, enterprise applications, mobile solutions, and related technology services. We operate the website at solve9.com and publish mobile applications under the Solve9 brand.

For any questions regarding these Terms, contact us at: info@solve9.com

3. Use of Our Website and Services

3.1 Permitted Use

You may use our website and services for lawful purposes only. You agree to use our services in a manner consistent with all applicable local, national, and international laws and regulations.

3.2 Prohibited Activities

You must not use our website, services, or applications to:

• Violate any applicable law or regulation
• Transmit any unsolicited or unauthorized advertising or promotional material (spam)
• Attempt to gain unauthorized access to any part of our systems, servers, or databases
• Introduce viruses, malware, or any other harmful or malicious code
• Scrape, crawl, or extract data from our website or applications without prior written consent
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
• Reverse engineer, decompile, or disassemble any part of our software or applications

4. Mobile Applications (Google Play & App Store)

4.1 License to Use

Subject to these Terms, Solve9 grants you a limited, non-exclusive, non-transferable, revocable license to download and use our mobile applications on a device you own or control, solely for your personal or internal business use.

4.2 App Store Terms

Your use of our mobile applications is also subject to the terms of the platform through which you downloaded the app:

• For apps downloaded from the Google Play Store, Google's Terms of Service and Developer Distribution Agreement apply
• For apps downloaded from the Apple App Store, Apple's App Store Terms and Conditions apply

In the event of any conflict between these Terms and the applicable app store terms, the app store terms will govern with respect to your use of the app store platform.

4.3 Updates and Changes

We may release updates to our mobile applications from time to time. Some updates may be required for continued use of the app. We reserve the right to modify, suspend, or discontinue any app or feature at any time without prior notice.

4.4 In-App Purchases

If any of our applications offer in-app purchases, all transactions are processed through the respective app store platform (Google Play or Apple App Store). Solve9 does not directly handle payment information for in-app purchases. Refund requests for in-app purchases must be directed to the relevant app store.

5. Intellectual Property

All content on our website and within our applications, including but not limited to text, graphics, logos, icons, images, audio clips, software code, and design elements, is the property of Solve9 or its content suppliers and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website or applications without our prior written consent
• The Solve9 name, logo, and all related marks are trademarks of Solve9. You may not use them without our prior written permission
• Any feedback, suggestions, or ideas you submit to us may be used by Solve9 without any obligation to compensate you

6. Client Projects and Deliverables

When you engage Solve9 for software development or consulting services, the following applies:

• Ownership of custom-developed software and deliverables will be governed by the specific service agreement or contract signed between you and Solve9
• Until full payment is received, Solve9 retains all intellectual property rights to work in progress
• Solve9 retains the right to use general methodologies, frameworks, and know-how developed during client engagements for future projects
• Confidential information shared during a project engagement will be handled in accordance with any Non-Disclosure Agreement (NDA) in place

7. Disclaimer of Warranties

Our website, services, and mobile applications are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. To the fullest extent permitted by law, Solve9 disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our services will be uninterrupted, error-free, or free of viruses or other harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content on our website or applications

8. Limitation of Liability

To the maximum extent permitted by applicable law, Solve9 and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any interruption or cessation of our services
• Damages resulting from bugs, viruses, or other harmful code transmitted through our services

In no event shall Solve9's total liability to you for all claims exceed the amount you paid to Solve9 in the twelve (12) months preceding the claim, or USD $100 if no payment was made.

9. Indemnification

You agree to indemnify, defend, and hold harmless Solve9 and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of our website, services, or applications
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you submit, post, or transmit through our services

10. Third-Party Services and Links

Our website and applications may contain links to third-party websites or integrate with third-party services. These are provided for your convenience only. Solve9 does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy.

12. Termination

We reserve the right to suspend or terminate your access to our website, services, or applications at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or for any other reason.

Upon termination, your right to use our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, indemnification, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising out of or relating to these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements you have entered into with Solve9, constitute the entire agreement between you and Solve9 regarding your use of our services and supersede all prior agreements and understandings.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@solve9.com
• Website: solve9.com/contact-us